Support
Questions, answered plainly
Why do I need to register?
Three reasons. A free account confirms you are over 18, it gives your credit balance, tier and streak somewhere to live, and it is what the demo launcher checks before opening a game. Browsing the catalogue needs nothing at all.
Is registration free?
Yes, always. No payment details are ever requested, at signup or afterwards.
How do I get credits?
Daily check-ins, time spent in demo games, opening a title for the first time, achievements and tier progression. All of it free activity, all of it automatic apart from the daily check-in, which you claim on your profile.
Can I cash out my credits?
No. Credits have no monetary value and cannot be exchanged for money or prizes. They are not a currency, they are a progress counter.
What can I spend credits on?
Cosmetic profile items only — six avatar rings and four profile themes. Nothing else on the platform costs anything, so there is nothing else to spend them on.
Do I lose progress if I log out?
No. Your balance, tier and streak are saved to your account. Logging out ends the session and touches nothing else.
I forgot my password
We cannot look it up or send a reset link — no copy of your password is held anywhere we can reach. If you cannot recall it, register a fresh account with a new email; note that a new account starts a new balance from 1,200 credits.
Why did my playtime credits stop?
Playtime earning is capped at 120 minutes each day. Once you hit it, time keeps being logged but stops paying until the next day. Check-ins, discovery bonuses and achievements are unaffected.
Still stuck?
Write to [email protected] or use the contact form. Include your username if the question is about your balance or tier.
NO PURCHASE NECESSARY. For entertainment only. 18+